Terms & Conditions

Room Guarantee:

All bookings require a deposit totalling 100% of the stay, via a valid credit card, at the time of booking, to confirm the reservation.

All outstanding charges are to be settled on departure.

On arrival, guests will be requested to present the credit card they intend using to settle their account. The credit card will be pre-authorised for the amount of the total anticipated cost for accommodation during the stay.

Room Cancellations:

If you cancel or amend your reservation within 72 hours of your check-in time (3:00 pm on the day of arrival), the cancellation fees applied will be equal to 100% of the total of your stay or the number of nights cancelled.

If you cancel your reservation more than 72 hours prior to your check-in time (3:00 pm on the day of arrival) your deposit is fully refundable, and no cancellation fees are applied.

Please note that non-refundable or advance purchase rates are non-refundable: cancellations will incur a fee equal to 100% of the total of your stay.  Reschedules are not permitted and will be classed as a cancellation, with the full cancellation fee applied.

Smoking

Smoking is not permitted in any of our buildings.

If you choose to smoke in your bedroom, we reserve the right to charge a cleaning surcharge upon or after your departure and additional charges will be incurred.

Personal Property

Rudloe accepts no liability for any damage to or any loss of guests’ personal property.

Refund policy 

Telephone bookings will require a one night deposit at the time of booking, to confirm the reservation.  Online bookings will require a valid credit card at the time of booking, to guarantee the reservation.

Card details provided at the time of booking are used as a guarantee only. 

A booking confirmation will be sent within 24 hours of booking. Please check carefully that this is correct.

In exceptional circumstances the company reserves the right to offer an alternative date of stay or to cancel the reservation(s) with full refund to the payee.

No refund will be given for early departure unless caused by significant acts of negligence on the part of the company or its employees.

Please note: if you are booking a promotion or a discounted rate, no further discounts or offers can be applied.

The company reserves the right to collect pre-authorisation credit card details on arrival to guarantee any additional monies due.

Cancellation

All cancellations must be made in writing to enquiries@rudloearms.com

You may cancel your reservation without charge up to 72 hours prior to your check-in time (3:00 pm).  You will be charged 100% of the total price for cancellations received within 72 hours of your check-in time.  If we do not receive any prior notification to cancel your booking, the full price will be charged.