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Terms & Conditions

Room Guarantee

All bookings require a deposit totalling 100% of the stay, at the time of booking to confirm the reservation. Should we not receive payment, your reservation will be released. No refund will be given for early departure. All outstanding charges are to be settled on departure. Guests will be requested to present the credit card on arrival which they intend using to settle their account. The credit card will be pre-authorised for the amount of the total anticipated cost for accommodation during the stay. All prices are correct at the time of publishing. However, they are subject to change without prior notice. In exceptional circumstances, the company reserves the right to offer an alternative date of stay or to cancel the reservation(s) with full refund to the payee accepts no responsibility for travel, accommodation and any other associated costs.

Your Stay

Upon departure, your room keys must be returned to reception and your bedroom door closed. A replacement fee of £200 will be charged for any lost or unreturned keys. Please be advised that late check-out may be subject to additional fees.

Guests are not permitted to bring their own drink & food for consumption, into the grounds of Rudloe. We reserve the right to charge upon or after your departure, charges may apply.

Room Cancellations

If you cancel or amend your reservation within 72 hours of your check-in time (3:00 pm on the day of arrival), the cancellation fees applied will be equal to 100% of the total of your stay or the number of nights cancelled. All cancellations must be made in writing to Our reception. If you cancel your reservation more than 72 hours prior to your check-in time (3:00 pm on the day of arrival) your deposit is fully refundable, and no cancellation fees are applied. In exceptional circumstances, the company reserves the right to offer an alternative date of stay or to cancel the reservation(s) with full refund to the payee.

If booking a promotion, no further discounts or offers can be applied. All Amendments & cancellations to Promotions bookings must be made through the origin or purchase/offer. Please note that non-refundable rates are non-refundable: cancellations will incur a fee equal to 100% of the total of your stay. Reschedules are not permitted and will be classed as a cancellation, with the full cancellation fee applied.

Restaurant bookings

Bookings for tables of 8 or more guests are classed as Events and will require a pre-arranged deposit to confirm the reservation. Special events, such as Christmas Day, New Years Eve and other certain dates, will require a deposit for all guests. Different cancellation policies will be communicated at the time of booking for bookings of 8 or more. You may cancel your reservation without charge up to 24 hours prior to your arrival. You will be charged the following price per person for all cancellations within 24 hours of arrival or if you cancel without any prior notification. Breakfast reservations: £20 per person. Lunch & Dinner reservations: £40 per person

Allergies

Every care is taken to avoid any cross contamination from allergens during preparation of food. We do however, work in kitchens that process allergenic ingredients and we do not have a specific allergen free zone or dedicated fryers. We are not a nut free establishment: nuts form part of our menus and are offered freely through the restaurant and bars.

Smoking is not permitted in any of our buildings. If you choose to smoke in your bedroom, we reserve the right to charge a cleaning surcharge upon or after your departure and additional charges will be incurred if any disruption is made to other reservations.

We do not allow anyone under the age of 16 to stay at the hotel.

As much as we would love to welcome your furry friends, unfortunately we do not allow pets at Rudloe

We kindly request that you refrain from using mobile phones while in the restaurants.

Loss, Damage, Injury

We accept no responsibility for any injury that the visitor could reasonably have avoided. Rudloe accepts no liability for any damage to or any loss of guests' personal property.

Any theft or damage to any property belonging to the hotel will be charged accordingly, upon or after your departure and additional charges may apply. Please refrain from touching and moving artwork and hotel property.

Rudloe shall have no responsibility for any loss or damage suffered by you or occurring to any items belonging to you, The Rudloe in Somerset will not be responsible for any loss or any expense due to circumstances beyond The Newt in Somerset's control.

Rudloe is an inclusive organisation, and we value and respect the diversity of our visitors, communities and our colleagues. Any behaviour towards our colleagues or other visitors which contradicts this will not be tolerated, and visitors will be asked to leave.

By making a booking, the lead guest hereby;

  1. Confirms that they have read and understood these booking conditions and agrees (for themselves and on behalf of each person on their booking) to be bound by them;
  2. Represents that they have authority to accept these booking conditions on behalf of all persons in the booking;
  3. Confirms that the details provided for all parties to the booking are full and accurate.